Returns & Exchanges

At Giant Bikes Osborne Park, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't the perfect fit, we offer a straightforward return and exchange process within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unused condition with all tags and packaging intact, and that you have your proof of purchase ready.

• 2.
  Contact Our Team

  Reach out to our Osborne Park store via email or phone to notify us of your return and receive a Return Authorization number.

• 3.
  Secure Packaging

  Pack your items securely in their original box or a suitable mailing container to prevent damage during transit back to our workshop.

• 4.
  Final Processing

  Once we receive and inspect your item, we will process your refund or exchange within 3-5 business days to your original payment method.